User Review #49 by Bird on April 27th, 2010 at 2:39 AM CDT

Name

Ok I admit it, I'm not an internet savvy individual, been with godaddy about 6 years. Last year I deleted one of my email accounts. and it just happened to be the contact account for godaddy. for over a year no one ever caught it. my website has a picture of a tree and a message from me stating I'll have this website up soon, been that way for about two years. I mainly use the email and fax service for my business. Last month my credit card expired, I was on vacation, but I check my email accounts with godaddy every day. Today I'm waiting for a fax from a new customer. I finally get a message that the fax has been blocked. I go online and see my expired card on my account management page and put in another card. for an hour nothing happens. Im really anxious cuz I wanna give the new customer the quote that he wants. This is a big customer. I'm talkin an extra 40k annually. The business day ends and no fax. I call godaddy and yes they have the fax. The support rep can even bring it up and read it. But if I want to read it I have to pay godaddy 150 dollars. I ADMIT, the choice words I had about his ancestors and parentage. And maybe the idea of where he could shove that fax and the best way to do it might have been out of line. But geez 150 bucks on a 21 dollar account, AND if I pay it right now they won't bother to send the fax till tomorrow afternoon. and he's sitting there reading it. HEY BOB, lemme come and shove that fax for ya!!

Ok I admit it, I'm not an internet savvy individual, been with godaddy about 6 years. Last year I deleted one of my email accounts. and it just happened to be the contact account for godaddy. for over a year no one ever caught it. my website has a picture of a tree and a message from me stating I'll have this website up soon, been that way for about two years. I mainly use the email and fax service for my business.

Last month my credit card expired, I was on vacation, but I check my email accounts with godaddy every day. Today I'm waiting for a fax from a new customer. I finally get a message that the fax has been blocked. I go online and see my expired card on my account management page and put in another card. for an hour nothing happens. Im really anxious cuz I wanna give the new customer the quote that he wants.

This is a big customer. I'm talkin an extra 40k annually. The business day ends and no fax. I call godaddy and yes they have the fax. The support rep can even bring it up and read it. But if I want to read it I have to pay godaddy 150 dollars. I ADMIT, the choice words I had about his ancestors and parentage. And maybe the idea of where he could shove that fax and the best way to do it might have been out of line. But geez 150 bucks on a 21 dollar account, AND if I pay it right now they won't bother to send the fax till tomorrow afternoon. and he's sitting there reading it.

HEY BOB, lemme come and shove that fax for ya!!

User Review #48 by Nevada on April 10th, 2010 at 10:15 AM CDT

Name

I had 10 domains with GoDaddy for over 8 years. Then one day I get an email from the "Abuse Department" claiming I have been sending out spam. They have blocked my domain and want $199 to unblock it. Now I know that I have never sent out any emails, let alone spam so I call GoDaddy. A guy named Will answers the phone and says he has a copy of an email sent from my domain. I reply that email headers can be faked and he agrees. So I ask him why does he want $199 to unblock? He replies that it is because he has evidence that spam email has been sent. I again note that he does not have evidence because the email he has can be faked. He agrees and then repeats himself 6 times. Basically I know and he knows he has no evidence, but he just keeps repeating "I have a copy of a spam email sent from your domain." I also note that the spam email reported to him could have been sent by a competitor trying to drive me out of business. To no avail... I send him additional information about my server, including IP address. I get a reply that for $75 Godaddy will let me "transfer out". By now I am pretty riled. It's not that I don't have $75, but this is just blackmail!!! I try to transfer the domain to another registrar but GoDaddy won't give me the authorization codes needed. I look at my options and complain to Better Business Bureau, ICANN and Internic and also let Godaddy customer service know that I am complaining. Like magic I get my authorization codes for the transfer! Essentially, Godaddy will accept any forwarded email (which can be edited to make it look as it came from your domain) and shut down your domain. A wonderful oppotunity for your competitors to drive you out of business! Bye, bye Godaddy... you lost a customer who had been with you for many years because of your attempted blackmail.

I had 10 domains with GoDaddy for over 8 years. Then one day I get an email from the "Abuse Department" claiming I have been sending out spam. They have blocked my domain and want $199 to unblock it. Now I know that I have never sent out any emails, let alone spam so I call GoDaddy.

A guy named Will answers the phone and says he has a copy of an email sent from my domain. I reply that email headers can be faked and he agrees. So I ask him why does he want $199 to unblock? He replies that it is because he has evidence that spam email has been sent. I again note that he does not have evidence because the email he has can be faked. He agrees and then repeats himself 6 times. Basically I know and he knows he has no evidence, but he just keeps repeating "I have a copy of a spam email sent from your domain." I also note that the spam email reported to him could have been sent by a competitor trying to drive me out of business. To no avail...

I send him additional information about my server, including IP address. I get a reply that for $75 Godaddy will let me "transfer out". By now I am pretty riled. It's not that I don't have $75, but this is just blackmail!!! I try to transfer the domain to another registrar but GoDaddy won't give me the authorization codes needed.

I look at my options and complain to Better Business Bureau, ICANN and Internic and also let Godaddy customer service know that I am complaining. Like magic I get my authorization codes for the transfer!

Essentially, Godaddy will accept any forwarded email (which can be edited to make it look as it came from your domain) and shut down your domain. A wonderful oppotunity for your competitors to drive you out of business!

Bye, bye Godaddy... you lost a customer who had been with you for many years because of your attempted blackmail.

User Review #47 by Lisa on April 5th, 2010 at 4:47 AM CDT

Name

My one week with Go Daddy has been a NIGHTMARE. I had read a couple good things about them so when I had some problems with my old web host I made the switch without researching. BIG MISTAKE. While they do offer 24 hour phone support, it took at least 5 long phone calls to different people to get the website actually up in the correct folder, and then it took 3 more days and 5 more longer phone calls to configure the email to my Apple mail. I never had any of these problems with my old host service, Directnic. (They had other issues like invalid certificates and bad outgoing email.) I finally was given all the technical info I needed when I called to ask about getting a refund; then they told me some mail settings that nobody else had even mentioned that finally made the email work. BUT I am still receiving my hosted email several hours after it gets sent. If I didn't have to wait 60 days to switch servers I would switch today, probably to Hostgator after doing some actual research. And Go Daddy's website is the worst, most frustrating site I have ever used. Ever. Every time you click on something a new window pops open, you get 10 windows and still can't get the information you need, and it does seem like being in a used car lot, as someone mentioned. Oh, and did I mention the phone people are pretty high pressure when it comes to selling stuff so I ended up shelling out for a couple years in advance; I was told I'll get a full refund on unused hosting time, so I will test that out in 60 days when I switch!

My one week with Go Daddy has been a NIGHTMARE. I had read a couple good things about them so when I had some problems with my old web host I made the switch without researching. BIG MISTAKE. While they do offer 24 hour phone support, it took at least 5 long phone calls to different people to get the website actually up in the correct folder, and then it took 3 more days and 5 more longer phone calls to configure the email to my Apple mail. I never had any of these problems with my old host service, Directnic. (They had other issues like invalid certificates and bad outgoing email.) I finally was given all the technical info I needed when I called to ask about getting a refund; then they told me some mail settings that nobody else had even mentioned that finally made the email work. BUT I am still receiving my hosted email several hours after it gets sent. If I didn't have to wait 60 days to switch servers I would switch today, probably to Hostgator after doing some actual research.

And Go Daddy's website is the worst, most frustrating site I have ever used. Ever. Every time you click on something a new window pops open, you get 10 windows and still can't get the information you need, and it does seem like being in a used car lot, as someone mentioned. Oh, and did I mention the phone people are pretty high pressure when it comes to selling stuff so I ended up shelling out for a couple years in advance; I was told I'll get a full refund on unused hosting time, so I will test that out in 60 days when I switch!