I moved to Moscow, Russia and changed my internet service provider. In doing this I didn't know I would lose my Comcast email but did. While I was moving my things here, I only had my laptop computer which didn't have my customer number stored.
I needed to manage my domains and asked Godaddy several times for my customer number by email (they don't have an 800 number because they are TOO CHEAP for this) After emailing them 3-4 times, someone finally asks me to fill out their email change form and fax them ID.
I filled out this info, but their online form is screwed up and kept putting a name of a company I work for. I cleared cache and cookies and even used another browser, but it was from THEIR cache and not mine. Their form filled in this company I worked for that I had listed in my profile. They demanded I provide proof I am the business owner of this company!!
After telling them several times that this was a fault of their online form, I give up and email my friend to allow me access to my desktop computer from VPN. I was able to get my customer number, login, and change my email address. It took almost a week to get my customer number from Godaddy. I have called them many times before and each time they are the most awful, most rude, and most incompetent people I have ever dealt with.
Again, they do not have an 800 toll free number, no online support, and each one of their customer service reps are complete morons. They are probably underpaid, and under qualified for the job. Godaddy doesn't even have the industry standard interface "cPanel" and all of their server software is severely outdated.
If you are looking for no BS and someone that has good service, use namecheap.com for buying domain names and Host Gator for hosting. Host Gator is awesome when it comes to customer service. These guys are top-notch and available 24 hours a day by online chat. namecheap.com is also available 24/7 by chat.
164 reviews 
48,222 votes
last vote 05/15/2012 1:12 AM CDT
