User Review #2 by Joann on March 30th, 2010 at 4:24 PM CDT

Name

I've had powweb for a little over 4 months. My site has been completely down at least 5x. Each time I was told that it would take up to 48 hours for someone to look at it. I was advised to buy extra concierge service that was suppose to take care of any problems instantly - I was going to automatically get level 2 engineering. My site went down again. This time I was told it was Level 3 service and couldn't be taken care of right away! Now their web mail is completely down for the last 3 days. Concierge and regular service isn't answering. I have a simple website without much traffic (powweb not helping this). and have had 2 other hosting companies. Never, ever had anything like this before. They are awful!

I've had powweb for a little over 4 months. My site has been completely down at least 5x. Each time I was told that it would take up to 48 hours for someone to look at it. I was advised to buy extra concierge service that was suppose to take care of any problems instantly - I was going to automatically get level 2 engineering. My site went down again. This time I was told it was Level 3 service and couldn't be taken care of right away! Now their web mail is completely down for the last 3 days. Concierge and regular service isn't answering. I have a simple website without much traffic (powweb not helping this). and have had 2 other hosting companies. Never, ever had anything like this before. They are awful!

User Review #1 by Ryan on July 1st, 2007 at 11:00 AM CDT

Name

I would highly recommend Powweb, I have had nothing but good thing things about them. First off, their uptime is just like they say it is: 99.9%. When I went down for 2 hours. 2 HOURS! They were very sorry, and emailed everyone that was affected and told them that they get 6 monthes free. Just like that. I know that I didn't complain or even ask for it because I knew stuff like this happens. So right off the bat that occured. Another time, I screwed something up. I emailed the support team and asked what I should do. He wrote me an email back that said he fixed it for me and their was no need to worry about it. Finally, the migration. While it did not go super smoothly, it went very well. I had a problem, and again, the tech's fixed it before I did anything. The only thing that I do not like is the fact that you only get 5 MySQL databases and you only get 400gb/month. While that isn't a low number, to get just 10gb more, it costs $20. All I can say is that I am going to be a customor of Powweb for a long time.

I would highly recommend Powweb, I have had nothing but good thing things about them.

First off, their uptime is just like they say it is: 99.9%. When I went down for 2 hours. 2 HOURS! They were very sorry, and emailed everyone that was affected and told them that they get 6 monthes free. Just like that. I know that I didn't complain or even ask for it because I knew stuff like this happens. So right off the bat that occured.

Another time, I screwed something up. I emailed the support team and asked what I should do. He wrote me an email back that said he fixed it for me and their was no need to worry about it.

Finally, the migration. While it did not go super smoothly, it went very well. I had a problem, and again, the tech's fixed it before I did anything.

The only thing that I do not like is the fact that you only get 5 MySQL databases and you only get 400gb/month. While that isn't a low number, to get just 10gb more, it costs $20.

All I can say is that I am going to be a customor of Powweb for a long time.